[Oita] Client support

Full-Time Employee
  • Post Date: 2019-08-28
  • Career Level Others
  • Offerd Salary ¥2 - ¥4 Million
  • Experience Fresh
  • Number of employee upto 5
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Bachelor Degree
  • Working Hour 09: 00〜18: 00
  • Trial Period 3 months
  • Department Assign --
Job Description

Please respond to inquiries from companies that use Conker products installed by more than 40% of the top 100 companies in Japan by market capitalization. 

Would you like to work for a company that has been ranked first in the “Company with Work” ranking? 

[Job description] 

■ Inquiries from customers after introduction (Help Desk) / Client problem solving and technical support (* There is almost no direct interaction with clients) 

■ Communication with global members / If there is a problem Report to the global development department and escalate as necessary. 

■ Link with the Tokyo office and global support members / collaborate with each base to share knowledge and information. 

[Product details / strengths] 

Number of global users : 44,000 Global users: 56.1 million Fortune 500 adoption rate: More than 60% “Concur Expense” * Domestic sales No.1 

and employees A service that reduces and optimizes the burden on staff by centrally managing staff expenses. 

“Concur Invoice”-A 

service that improves the efficiency of payment processing of overhead costs such as utility bills, communication costs, and consumables purchase costs from each base. 

“Concur Travel”-Simplify 

travel arrangements and management, and at the same time reduce costs and improve governance. Localization on the premise of train movement, such as reading fare data from transportation IC cards such as Suica and PASMO. 

[Challenging] 

■ Through reform of indirect costs and indirect operations, we can contribute to the enhancement of the competitiveness of Japanese companies and the creation of a better society. 

■ By 2022, we will be able to work toward a big vision of 5 million domestic users, a penetration rate of more than 70% of the top 100 companies in Japan by market capitalization, and the No. 1 share among small and medium-sized companies. 

[ Corporate culture]

 ■ A company that accepts diverse values and places importance on teamwork. 

■ We value communication among employees, such as proactive feedback, teaching, and thanksgiving. 

(Example) There is a culture where letters of gratitude to colleagues and bosses are written and given twice a year. 

(Example) Welcome party and lunch between employees are also active. 

[About Career] 

Internal promotion rate is 100%. In order to offer the dream of “promoting to a managerial position with a proven track record,” all 14 managerial positions newly established since 2014 have been promoted by internal promotion. 

[ Working style] 

Life work balance system, such as setting recommended days for taking leave, “100 hours working” system for those who are raising children, working at home, adjusting work hours, subsidy system for sitters, etc. There are several. 

[Detailed information] 

Please confirm from the following URL. https://www.slideshare.net/ConcurJapan/201812-124325968 

* Or search for “Conker Workplace 2018”.

 hiring requirtments

[Required requirements] 

・ System or IT-related support work or experience in development / introduction 

・ No resistance to English reading / writing (e-mail exchange) In 

addition to the above, one of the following skills Those who need it , those who like troubleshooting, who knows the essence of the customer’s problem, those who can think about solutions for it themselves, those who have high teamwork awareness , not only the work given, but thinking on their own, Those who can come up with ideas for a better support environment (has improved processes and operations in the past) 

[Experience is acceptable] 

・ 3 years of experience in software support (Experience at the level of reporting defects to the development department is desirable) 

・ Work experience at travel agencies, GDS knowledge and GDS If there is a work experience 

there is a knowledge of the database, it can be used to understand the SQL 

Supported experience • API (actually use the API that we have developed, have them tested) 

[those who like Recommended for] 

・Welcome to hello work  

・ Housewife / Housewife welcome

Treatment conditions / sales bonus

■ Commuting allowance: Maximum monthly fee of 50,000 yen 

■ Raised wages : None (once a year) 

■ Overtime allowance: Available 

<Salary supplement> 

* Salary details will be determined taking into account experience, skills, and prior salary. 

■ Salary revision: Once a year

Welfare

■ Equipped with social insurance 

■ Education (Berlitz English, soft skills education, educational expenses, leave leave system for study abroad, Conker library) 

■ Career (career counseling, follow-up counseling, internal job posting, mentor system, in-house internship system) 

■ Awards (Awards, TOP Sales / TOP GUN, CS Award, Continuation Awards, Letters of Appreciation) 

■ Health (influenza vaccination, spouse’s health checkup, industrial physician, mental health check) 

■ Childcare / Working system (short time) Work (sitter assistance system, working from home) 

■ Leave (paid encouragement day, 3-year service leave, establishment anniversary, volunteer leave) 

■ Pension / Keio (defined contribution pension system, Keihan payment, Kanto IT Health Insurance Association, Benefit One) 

■ Internal exchange (communication lunch, octopus lunch, team dinner, welcome par I over, welcome lunch with the president, Communications Task Force, Family Day, extracurricular activities, buddy activities) 

■ Others (joined during orientation, constructive feedback)

Selection process

Document selection 

 ↓ 

Primary interview (interviewer: general manager) 

 ↓ 

Secondary interview (interviewer: general manager) 

 ↓ 

Final interview (interviewer: president) 

* Interviews are also possible for Skype / Zoom. 

(I’d like you to come by the president’s interview alone, but you can also do the worst online interview.)

Holiday

[Annual holiday: 120 days] 

■ Full week holiday 2 days (and weekends and holidays) Paid leave 12-20 days 

■ Others: Summer vacation, New Year holidays, Gyeongsang vacation, Special vacation, Foundation anniversary (October 25 ) 

※ work-life realization of balance 

※ can be working in the office within the work / their own pace 

※ paid vacation digestion rate of 80% (client support department) 

※ 2018 years Workplaces women ranking # 3

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.