Customer success

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-08-27
  • Career Level Others
  • Offerd Salary ¥2 - ¥4 Million
  • Experience 4 Years
  • Number of employee Up to 5 people
  • Gender Required Female
  • INDUSTRY Other
  • Qualification Bachelor Degree
  • Working Hour 9 to 17
  • Trial Period 3 months
Job Description

Inquiries from nurseries that use the company’s “Lukmy nap check” * will be supported by telephone. 

[Specific work]

1. Inquiries from nursery schools that have introduced. 

2. Nursery schools that have introduced “Lukumi nap check” Initiatives to improve customer satisfaction (CS). 

3. In order to establish a new business, the establishment and improvement of the operation flow, etc. 

[Mission] 

Inquiries received from gardens around the country with the theme of “another childcare worker” Each one is carefully handled. The goal is to support teachers as an added value to the service. 

[Challenging] 

You can engage in a business that builds a unique position in the industry as a highly socially serviced service that is close to both sides of watching children and concentrates more time to face children. 

It is possible to challenge together to create business with high social significance such as “platform development to enrich family communication” and “challenge to build a smart nursery school”.

Hiring requirements

[Mandatory requirements] 

Those who meet all of the following requirements: 

Interpersonal negotiation experience (sales, customer service, call center, etc.) , intermediate PC skills (Excel, Word) 

* Excel can use functions. 

[Additional] 

1. Customer service, call center. 

2. Experience in IT / Web industry (customer service, back office, etc.). 

3. Nursery / Kindergarten teacher qualifications, work experience.

Treatment conditions / sales bonus

Monthly salary, bonus twice a year, full payment of transportation expenses.

Welfare

Social insurance complete, telecommuting system (consultation required), PC / monitor granted (OS selectable), mobile phone provided, health checkup, influenza vaccination assistance, first aid kit, self-development assistance (qualification acquisition, participation in various seminars, etc.) Cost, book purchase, etc.

Selection process

Document screening 

 ↓   

Primary interview 

 ↓   

Secondary interview 

 ↓   

Final interview  

* The number of screenings and content may change. 

Holiday

[Annual holiday number: more than 120 days] 

Complete a five-day workweek, a public holiday, (3 days between July to September) summer vacation, year-end and New Year holidays (December 29 to January 3), paid leave ( Granted 1 day immediately after joining the company, 10 days after joining the company, and up to 20 days depending on the number of years of service), Keio leave, nursing / nursing leave, maternity / postpartum leave, menstrual leave, marriage leave.

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.